Privacy Policy

1. Introduction

The GoLive Digital Solutions Company Ltd [GoLive Naija] (“we,” “us,” or “our”) is committed to protecting the privacy and security of our customers and visitors to our website. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and use our services, including domain registration, shared hosting, VPS, multi-tenant hosting, and professional email services (collectively, the “Services”). By using our Services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information

• Account Information: When you create an account or register a domain, we collect personal information such as your name, email address, physical address, phone number, and payment information.
• Communication: Any information you provide when communicating with us, including through customer support, emails, or other correspondence.

2.2 Non-Personal Information

• Log Data: Our servers automatically collect information when you access our website, such as your IP address, browser type, operating system, referring URLs, and pages viewed.
• Cookies: We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us understand your preferences and improve our services.

3. How We Use Your Information

We may use the information we collect for various purposes, including:

• To Provide Services: To set up and manage your account, process transactions, and deliver the services you have requested, such as domain registration and web hosting.
• To Improve Our Services: To analyze usage patterns and improve the functionality and performance of our website and services.
• To Communicate with You: To send you service-related communications, including confirmations, invoices, technical notices, updates, security alerts, and support messages.
• For Marketing Purposes: To send you promotional information about our services, special offers, or other information we believe may be of interest to you. You can opt-out of marketing communications at any time.
• To Ensure Compliance: To enforce our Terms of Use, Terms of Service, and other legal agreements, and to comply with legal obligations.

4. How We Share Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

• Service Providers: We may share your information with third-party service providers who assist us in operating our business, such as payment processors, data storage providers, and customer support platforms. These providers are contractually obligated to keep your information confidential and secure.
• Legal Compliance: We may disclose your information if required by law, such as in response to a subpoena, court order, or other legal process, or to protect our rights, property, or safety, or that of others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity as part of the transaction.

5. Data Security

We implement a variety of security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure socket layer (SSL) technology, and regular security audits. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee the absolute security of your information.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access and Correction: You have the right to access the personal information we hold about you and to request corrections if it is inaccurate or incomplete.
• Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
• Opt-Out: You may opt out of receiving marketing communications from us by following the unsubscribe instructions in the communication or by contacting us directly.
• Data Portability: You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us by clicking here 

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete it as soon as possible.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated Privacy Policy on our website. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

The GoLive Digital Solutions Company Ltd
7, Ibiyinya Olorunbe Close, Victoria Island,
Lagos, Nigeria