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10 Minutes Response Time
Every ticket that we receive is being initially answered within 10 minutes!
99% Support Case Resolution
Our experienced Technical Support Team will handle nearly any support case!
Helpful, Detailed Replies
Our Technical Support replies’ aim to provide detailed and concrete information!
How can you reach our Technical Support Team?
Our Technical Support Department is 24/7/365 at your disposal, and to reach us, you can consider a few options!
Our Ticketing System is the primary and most effective method for reaching our Technical Support Team! The Ticketing System should be used for cases that require investigation and more profound knowledge about the experienced issue! Furthermore, our clients will be able to easily track all tickets via the ticketing history provided in our Client Area!
Customer Support Chat
Our Customer Suppoer Chat service is available for everyone – both for people that have active service with us and people interested in our services. We’ll make sure to look into your case in details and if it requires a deep-dive investigation we’ll escalate it to our technical staff with the highest priority so we can ensure that it’s handled in a very fast and reliable manner.
Customer Support Phone
For all our existing customers, we offer free Customer Support Service by Phone! Our Customer Support crew is on duty from Monday to Friday, US Business hours! For complicated cases and better tracking, we strongly suggest using our Ticketing System Since our Customer Support Service by Phone will be unable to investigate and solve those cases!
Website Support Service
The website support service covers basically every non-development website-related issue a client can face!
- Website Transfer
- Application Setup
- Website Optimization
- Website Common Errors (403, 404, 500, 502 … etc.)
- Hacked website assistance
Domain Support Service
No matter the Domain related issue our clients are experiencing, our Technical Support Fleet will always lend a helping hand!
- Domain Registration
- Domain Transfer
- DNS Modifications
- Nameservers Modifications
- Domain forwarding
Having email issues? Our Technical Support Crew will take care of those in a timely manner so you can enjoy sending/receiving emails once more!
- Mail Client Setup
- Mail Accounts Management
- Newsletter Setup
- Mail IP
The secure experience of your visitors is more important than anything! We will assist you in any SSL related issue or request!
- SSL Installation
- SSL integration with your website
- SSL renewal
- SSL Issues investigation